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Services and solutions to manage how products exist in the world
Evolving market dynamics and the added complexity of more channels and routes to markets means that today’s companies require an agile supply chain and configured fulfillment response.
Coupled with our design and engineering, supply chain, and manufacturing services, we provide extensive post-production capabilities including forward logistics and value-added fulfillment to reduce lead times while serving the needs of enterprise, retail, direct-to-consumer, and marketplace channels globally.
Leveraging our global scale, extensive analytics, and operational excellence in forward and reverse logistics, we tailor and execute strategies for customers that optimize and speed routes or channels to market for their specific goals.
Leading brands collaborate with Flex to deploy postponement strategies that configure products to order and optimize channels and routes to market — driving cost reduction, operational efficiency, risk mitigation, and improved customer experiences.
Our capabilities and global network of fulfillment centers enable product configuration and fulfillment for specific market and channel needs—whether you are targeting new regional markets, adding a business-to-consumer (B2C) component to your business model, or optimizing sales and distribution channels while controlling costs. We’re positioned to enable customers with a flexible and responsive fulfillment strategy that responds with agility to fluctuating demand. With strategically located centers worldwide, we can quickly and accurately fulfill orders, reducing lead times and boosting customer satisfaction.
Ensuring our customers have the visibility and flexibility to select the best delivery methods based on cost, speed, and reliability is a priority. Our smart connectivity to logistics providers enables service and cost options for final mile delivery, while our online visibility solutions providing insights into market and customer delivery performance.
As markets, channels, and product requirements evolve, we use supply chain data to drive proactive changes that enable growth, reduce costs, improve service, and address sustainability goals.
Lenovo recognized Flex as EMEA Logistics Supplier of the Year for the fifth consecutive year in 2023 for our longstanding relationship managing end-to-end logistics.
By leveraging managed inventory services and programs, businesses can improve lead times, reduce capital investments, and enhance flexibility.
With our Vendor-Managed Inventory (VMI) model, customers reduce inventory ownership in the supply chain and gain enhanced visibility while we manage their inventory for better availability and efficiency.
Global warehousing services are key to storing your products with confidence, full visibility, and trusted security.
Our standardized, global warehousing services are supported by advanced security measures and IT systems which provide real-time information and access controls.
Our broad array of capabilities available at each of our fulfillment sites makes it easy to efficiently adapt products to diverse market requirements and end customer preferences. These include packaging, labelling, firmware updates, and more complex configuration and testing, as required.
Our kitting and late customization capabilities create a market-ready product that adapts to diverse market requirements and customer preferences.
Integrating every step of your customer journey into an omni-channel strategy streamlines the fulfillment and delivery process.
From the point of sale, packing, and shipping to customer, we provide real-time visibility across the supply chain, creating a seamless customer experience and accelerating order fulfillment across B2B and B2C channels.
Optimizing transportation operations with managed logistics services helps move products efficiently and reliably, ensuring visibility and peace of mind.
Our managed logistics services encompass a comprehensive suite of offerings designed to optimize transportation operations, including our Transportation Management System (TMS) solutions. Determine the best partner and service combinations to meet your end customers’ delivery expectations.
Maintaining and servicing products across their lifecycle is critical to maintaining long-term customer value.
Our sustainability stewardship is delivered through our reverse logistics and circular economy services, including returns, repair, recovery, and recycling capabilities. We are uniquely positioned to meet the aftermarket service requirements for leading global brands, along with providing our forward logistics and value-added fulfillment offerings.
Facing high inventory fluctuation due to seasonal demand, a leading consumer devices company needed to quickly expand a product range for retail and individual consumers globally.
Together, we delivered a dynamic, scalable, and flexible fulfillment solution for both B2C and B2B markets, seamlessly extending operations through various sales channels. Our order management visibility technology, comprehensive end-to-end supply chain services, and efficient reverse logistics services empowered the customer to overcome their challenges.
The result was a globally enabled supply chain with full end-to-end visibility and single system integration, enabling penetration through multiple sales channels.
In addition to direct integration with our customers’ systems, Flex utilizes advanced digital, mobile, and cloud-based technologies, ensuring comprehensive supply chain visibility and real-time data synchronization. Our suite of tools provides detailed metrics that facilitate insightful analysis, enabling continuous improvement in supply chain performance. By leveraging this integrated approach, we determine optimal supply chain network designs tailored to specific priorities.
A responsive, agile inventory strategy is crucial in today’s ever-changing landscape. Brands must ensure that products are available when needed while optimizing operational efficiency and enhancing customer satisfaction. Companies are challenged to maintain optimal stock levels, reduce excess inventory, and manage lead times. The wrong strategies can lead to increased costs, inefficiencies, and friction with customers.
For more than 20 years, our experienced material management teams have helped market-leading brands reduce inventory levels and optimize order management with our Vendor Managed Inventory (VMI) model at our sites globally. Our strong supplier relationships and suite of forward and reverse logistics services enable us to create customized solutions that address our customers’ unique inventory challenges.
Achieve inventory visibility at the part-number level through integrated IT systems and dashboards
Access inventory through a 24/7 password protected website enabled by automated service messages to review comprehensive inventory reports and metrics.
Manage material spend and save on administration costs
Our strong supplier relationships and contracts give customers access to effective and cost-competitive value chain partnerships.
Ensure timely distribution management that meets service levels
Flex can manage any logistics provider for the best combination of services, network, and price.
Reduce customs duties and taxes
Our Type E bonded warehousing helps customers comply with legal requirements and facilitates secure storage and the smooth and timely delivery of products globally.
As an end-to-end advanced manufacturing partner with a full suite of forward and reverse logistics services, Flex is positioned to streamline operations throughout the supply chain from the warehouse to end-of-life. With a focus on collaboration, we tailor our solutions to meet the unique needs of each customer, driving innovation and growth.
In a hyper-connected and on-demand world, customer expectations have soared. Outsourcing warehousing to trusted, global partners enable companies to leverage their specialized expertise and scalable solutions to streamline the supply chain and ensure product security and timely delivery.
Flex offers secure warehousing solutions globally, prioritizing standardized offerings across our extensive network of manufacturing sites and warehouses.
We offer various storage types, such as climate-controlled storage, Vendor Managed Inventory (VMI), and both consigned and Flex-owned inventory.
We offer standardized IT systems designed for complex business solutions, ensuring end-to-end integration and visibility across numerous platforms to address the complexities of diverse supply chains. These systems seamlessly connect our facilities and customer locations as needed, providing real-time information and enhancing operational efficiency.
When coupled with our world-class transport management and inventory management systems, our WMS enables customers to fulfill orders, track, pack, and deliver to customers and suppliers with full visibility and control.
Our automated solutions empower our customers to fully control operational costs. Reduce the need for manual labor, enhance performance, optimize product handling and storage expenses, minimize inventory errors, and eliminate potential risks of product mishandling.
Implement financial and cargo protection at property, building, and process levels including customized protection based on customer requirements. We prioritize security at both the facility and product level. Our warehousing facilities are equipped with advanced security measures, including surveillance systems, access controls, and intrusion detection.
Our comprehensive protection strategy spans three key areas: property, buildings and facilities, and processes. We prioritize integrity and transparency throughout the supply chain, promote seamless information sharing, and adhere to a standardized approach.
Our global warehouse facilities certifications, including International Organization for Standardization (ISO), demonstrate our commitment to meeting international standards to ensure operational efficiency and earn the trust of our partners. Some of our certifications at sites globally, include the following, or regional equivalents:
At some of our facilities, we proudly implement BREEAM Buildings Technical Standards to champion energy efficiency. By leveraging these assessment methods, we evaluate the environmental, social, and economic performance of our buildings.
We lead the way in implementing top-tier warehouse best practices to enhance resilience and minimize the risk of financial and cargo loss. At some facilities, we’ve achieved the highest level of security standard from the Transported Asset Protection Association’s (TAPA) Facility Security Requirements (FSR). Our Authorized Economic Operator (AEO) certification reflects our dedication to a high level of compliance with customs regulations, security standards, and best practices in the international supply chain.
Our International Organization for Standardization (ISO) certifications at several facilities includes ISO-9001 (Quality Management Systems), ISO-14001 (Environmental Management Systems), and ISO-13485 (Medical Devices Quality Management Systems).
Adapting products to diverse market requirements and consumer preferences not only improves efficiency — it enhances customer satisfaction. From improving order fulfillment and reducing handling costs to providing personalized experiences and fostering brand loyalty, these strategies are essential tools for companies aiming to thrive in dynamic global and regional environments.
Flex’s kitting and late customization services are tailored to specific customer and regional needs. Our global footprint and extensive global supplier network, supported by supply chain visibility and metrics, enable us to source components in-region, reducing trade, tariff, and additional logistics costs.
Whether it’s loading software onto payment devices, assembling multiple components for a custom medical procedure kit in an FDA-regulated environment, or configuring racks and enclosures for data centers, Flex provides innovative solutions for kitting and late-stage product customization.
Our product customization services encompass name etching, coloring, language displays, and more. Additionally, we provide product configuration tailored to local market demands or specific customer requirements.
Our capabilities include assembly and sourcing of components tailored to regional specifications and regulations. We customize packaging per local rules and regulations, adding marketing and instructional materials tailored to local geography, updating language displays on products as needed, and providing software and firmware update packs per region and compliance guidelines.
With demonstrated experience in fulfillment with multiple leading retailers globally, we’re expert partners in helping customers maintain Compliance Specific to Retailers (CSR) through customization offerings that include real-time shipper instructions and CSR labels.
Leading companies know that packaging solutions should not only preserve their high value products but also reflect quality designs that reduce unnecessary complexity or cost. Our breadth of packaging services includes material efficiency, digital printing and automation, alternative materials, materials optimization, and other packaging design services from initial design to supply chain optimization. Our packaging design services are tailored to meet our customers’ specific needs.
Leveraging our packaging offerings and preferred supplier network allows customers to tap into high-quality materials and processes. Our industry-leading software and ISTA certified laboratory testing ensures that our packaging designs meet the highest standards of performance and durability, providing robust protection and improving return on investment.
Demonstrating a proven track record of delivering effective packaging solutions
Laboratory testing ensures packaging designs meet the highest standards of performance and durability
Ensuring customers in B2C or B2B markets receive consistent and efficient service—whether they are shopping online, in-store, or through mobile platforms—is both a challenge and an opportunity. Our approach to this challenge not only enhances customer satisfaction but also optimizes inventory management, reduces lead times, and improves overall operational efficiency. We provide a robust omni-channel fulfillment network that can fulfill time-critical products to enterprise customers, meet routing needs of retailers, and ensure that service expectations of end consumers are met. Each of our global fulfillment sites is equipped to meet varied market and channel order profiles and service requirements.
Managed logistics plays a critical role in ensuring omni-channel strategies are activated with flexibility, scalability, and speed. Flex provides the expertise and infrastructure needed to seamlessly integrate every step of the customer journey—from point of sale, packing, shipping, all the way to tracking for delivery—while also monitoring key performance indicators (KPIs), managing inventory and returns, and analyzing supplier performance.
A leading consumer devices customer required an omni-channel fulfillment strategy spanning B2B, B2C, and Direct-to-Retail (DTR) markets for more than 30 million units shipped per year across Europe.
Partnering with Flex, the customer leveraged our dedicated fulfillment hub, equipped with cutting-edge automated sortation material handling solutions to ensure seamless and efficient operations as well as personalized orders across product types.
Results included:
The rise of e-commerce, coupled with the expectation for seamless, integrated shopping experiences, has necessitated a shift from traditional single-channel distribution models to more sophisticated, multi-channel strategies. We ensure your e-commerce platforms are optimized for the customer experience and can integrate various marketplaces and sales channels for wherever your customers ship.
To address a key part of omni-channel strategy execution, our managed logistics services offer a complete range of solutions aimed at streamlining and optimizing your transportation operations. We seamlessly integrate various stages of the post-production supply chain to deliver exceptional service and efficiency. Beginning with inbound order management, we handle the customer PO creation, shipment creation against the purchase order, and advanced shipping notice to receiving sites.
To move a product efficiently, reliably, and affordably, having a Transportation Management System (TMS) is essential. It provides visibility, traceability, and peace of mind for our customers worldwide.
Flex utilizes a robust, cloud-based TMS with smart integrations that ensures a single source of truth across all forward logistics suppliers, warehouses, and carriers and determines the best partner and service combinations to meet end customers’ delivery expectations.
Proactive tracking of shipments provides visibility to individual and market delivery performance. Our strong partnership with an array of logistics companies provides a range of service, cost, and delivery options to complete customer delivery.
Enabling faster, flexible, and omni-channel enabled execution
Including customer service portals, coaching sites, and effective control towers
Providing visibility across the supply chain and key insights to improve performance and decision-making
Finance
Customer invoicing, rate estimation, and carrier invoice auditing
Order and inventory visibility
Via shipment portal with end-to-end events
Carrier determination
Based on service level required and other business rules
Order consolidation
By customer considering defined business rules
Carrier integration
Flexible Carrier approach via API/Non-API or EDI, automated routing rules, digital bookings, events, and invoices
Inbound order management
PO creation, origin consolidation, and inbound ASNs
Performance management
KPIs, monthly reporting, and carrier reporting
