1. THIS PRIVACY NOTICE
1.1 Our Privacy & Cookies Notice
Flex takes its obligations to protect privacy and personal information very seriously. Please read this Privacy & Cookies Notice (this “Notice”) carefully as it sets out important information relating to how we handle your personal information. “Personal Information” refers to data that can be used to uniquely identify an individual (directly or indirectly). Our “Website” means either www.flex.com or investors.flex.com.
1.2 Flex companies issuing the Notice
In this Notice, references to “we,” “us,” “our,” “Flex,” or “Flextronics” are references to Flex and all its group companies. This Notice sets out how we collect and use personal information, and the choices and rights available to you in connection with our use of your Personal Information.
1.3 To whose personal information does this Notice apply?
This Notice describes our practices when using the Personal Information collected online and offline of the business contacts, employees of clients (including customers of our clients) of, and suppliers to, all our group companies (“business contacts”) ; other persons who (1) may visit our websites (“website users”) or (2) who may visit our Flex pages on social media sites; and (3) job applicants.
This Notice will apply whether you have provided the information directly to us or we have obtained it from a different source, such as a third party.
2. BUSINESS CONTACTS
2.1 Sources of business contact information
We collect Personal Information from our business contacts directly from them or from the following third-party sources:
2.2 Personal Information we collect about business contacts
The categories of information we collect about business contacts includes:
2.3 How we use the Personal Information we collect about business contacts
We use this information for certain activities, including:
2.4 Why we use the Personal Information of business contacts
We use this information because:
If a business contact requires further information regarding our legitimate interests as applied to their Personal Information, they may contact the Global Data Privacy Officer.
2.5 Recipients of business contact information
We may disclose Personal Information of business contacts to third parties as follows:
2.6 Further Information
Please see sections 4 to 7 below for further information concerning our use of Personal Information.
3. WEBSITE USERS AND WEB-RELATED PRIVACY ISSUES
3.1 Personal Information we collect about website users and visitors to Flex social media pages
The categories of information we collect about users of our website and Flex webpages on social media sites such as Facebook, Instagram, LinkedIn, and Twitter include:
We also collect Personal Information about the use of our website from users, including:
If a website user does submit their information via one of our forms and they have cookies installed on their browser, all behavioral and web log data will be associated back to them. The website user will be informed of this when completing our forms.
Flex also uses cookie technologies (e.g. VWO) which fully anonymize your Personal Information (such as IP address or keystrokes) therefore the information cannot be traced back to a website user.
3.2 How we use the Personal Information of website users and visitors to Flex social media pages
We use Personal Information of users of our website and Flex webpages on social media sites such as Facebook, Instagram, LinkedIn, and Twitter for certain activities, including:
We use Personal Information about the use of our website for certain activities, including:
3.3 Why do we use the Personal Information of website users and visitors to Flex social media pages
We use Personal Information of users of our website and Flex webpages on social media sites such as Facebook, Instagram, LinkedIn, and Twitter because:
If a website user or individual accessing our web pages on social media sites requires further information regarding our legitimate interests as applied to their Personal Information, they may contact the Global Data Privacy Officer.
In certain circumstances, where a website user does not provide Personal Information which is required (for example, in relation to our online services), we will not be able to perform our obligations under the contract with them or may not be able to provide them with products and services. We will make it clear if and when this situation arises and what the consequences of not providing the information will be for the website user.
3.4 Recipients of Personal Information of website users and visitors to Flex social media pages
We may disclose website and social media users’ Personal Information to third party recipients, as follows:
3.5 Further Information
Please see sections 4 to 7 below for further information concerning our use of Personal Information.
4. RETENTION PERIODS
We will retain your Personal Information for as long as required to perform the purposes for which the data was collected, depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations mandate that we retain your Personal Information. We may also retain Personal Information for the period during which a claim may be made in relation to our dealings with you.
In general terms, this will mean that your Personal Information will be kept for the duration of our relationship with you and:
In certain circumstances, data may need to be retained for a longer period of time, for example, where we are in ongoing correspondence or there is a continuing claim or investigation.
If you wish to obtain further information about the retention periods as applied to your Personal Information, you may find this in the retention schedule maintained by Flex or can contact the Global Data Privacy Officer.
5. YOUR RIGHTS WITH REGARD TO YOUR PERSONAL INFORMATION
Beginning January 1, 2023, as a California resident, you have the following rights, in certain circumstances, in relation to your Personal Information:
A summary of each right and how an individual can take steps to exercise it is setout below.
If you wish to exercise any of the above rights, please contact us using the contact details specified in this notice. Such requests should include appropriate identity verification information (such as your name, address, email address or other information reasonably required). We may ask for additional information to verify an individual’s identity before carrying out a request in accordance with applicable law. If we use a service provider for such verification, then that service provider will not retain such information provided for verification purposes.
The information will be provided, and your rights may be exercised, free of charge, except where requests are manifestly unfounded or excessive, in particular if they are of an abusive or repetitive character. In these circumstances we may charge a reasonable fee (which we will specify in advance) or may refuse to act on the request.
Consistent with CCPA, we will respond within 45 days of a verifiable request, unless we notify you that up to another 45 days will be needed.
5.1 Right to know (understand the collection and use of your Personal Information)
You have the right to request, and receive information on:
5.2 Right to request deletion (erasure of Personal Information) (“right to be forgotten”)
You may request that we delete your Personal Information collected or maintained by us, subject to certain exceptions.
5.3 Right to data portability
Where we receive a verifiable request from you, you are entitled to a copy of the Personal Information that we have collected on you that, to the extent technically feasible, would allow you to transmit that data to another entity without undue hindrance. In addition, we may provide Personal Information to you at any time, but we are not required to provide Personal Information to you more than twice in a 12-month period.
5.4 Right to opt out of the sale or sharing of your Personal Information
Flex does not sell or share the Personal Information of California residents (including any individuals under 16 years old) and has not done so in the past twelve (12) months. In the event that it begins to do so in the future, you will be given an opportunity and a link to opt-out.
5.5 Right to correct
You have the right to correct inaccurate personal information that we maintain about the you.
5.6 Right to limit use of sensitive Personal Information
We did not disclose or sell any sensitive personal information, as defined by CCPA/CPRA, to third parties for their business or commercial purposes during the last 12 months. We do not use or disclose any sensitive personal information, as defined by CCPA/CPRA, for purposes other than the purposes specified in Cal. Civ. Code Section 1798.140(e) and allowed by regulations promulgated pursuant to Cal. Civ. Code Section 1798.185(a)(11). In the event that it begins to do so in the future, you will be given an opportunity and a link to limit such use.
5.7 Right to no retaliation
You have the right not to receive discriminatory treatment by us for the exercise of any of your rights.
5.8 Authorized Agent
You can exercise your rights, or you can designate an authorized agent to make a request on your behalf. We may require that you provide the authorized agent written permission to submit a request on your behalf and that the authorized agent verifies their own identity directly with us. The authorized agent may use the contact information listed in this notice.
We have put in place technical and organizational security measures to prevent the loss or unauthorized access of your Personal Information. We train our employees in the proper handling of Personal Information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet. If you have reasons to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us as set out below.
Our Website may contain links to other “non-Flex” websites. We do not control and assume no responsibility for the content, security, or the privacy policies and practices on those websites.
Flex encourages all users to read the privacy policies of those sites to determine how they collect, protect, and use Personal Information.
6.3 Mailing lists
If you wish to be removed from our promotional or informational mailing lists, please click on the “unsubscribe,” “manage your preferences,” or similar link at the bottom of one of our broad-distribution emails.
6.4 Personal Information of minors
Flex does not intend to, nor does it knowingly collect Personal Information of children under thirteen (13) years of age. If we learn that we possess such information, we will delete it. If you are under 13, or a parent or guardian of a person under 13 and believe that we have collected the Personal Information of that person, please contact us as provided below so that we may delete it.
6.5 Changes to this Notice
From time to time, we may change and/or update this Notice. If this Notice changes in any way, we will post an updated version on this website. We recommend you regularly review this website to ensure that you are always aware of our information practices and any changes to such. Any changes to this Notice will go into effect on posting to this page.
A cookie is a small text file which includes a unique identifier that is sent by a web server to the browser on your computer, mobile phone or any other internet enabled device when you visit an on-line site. Cookies and similar technologies are widely used to make websites work efficiently and to collect information about your online preferences. For simplicity, we refer to all these technologies as “cookies”.
Some of our website pages may contain electronic images known as web beacons (also known as clear gifs, tags or pixels) that allow us to count users who have visited our pages. Web beacons collect only limited information, e.g. a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any information that could directly identify you.
7.2 Cookies and types of cookies that we use
The table below describes the cookies and similar technologies that we use and their functionality.
Cookie name / provider / type
What these cookies do
These cookies enable the function of Google Analytics. This software allows us to measure and analyze visitor information such as browser usage, visitor numbers, and which pages are used. We use this information to help improve our Website (flex.com and investors.flex.com)
The analytics.js library uses a single cookie named _ga to store a unique client identifier (Client ID), which is a randomly generated number. This ID is used by Google Analytics servers to calculate visitor, session, and campaign data. We use this information to help improve our Website (flex.com).
The __smShown cookie is set when any of the List Builder, Welcome Mat, Scroll Box, or Smart Bars are shown on your website. If you have any of your Popups/Mats set to “Don’t Show to a visitor until X days have passed,” and Sumo detects this cookie in the visitors browser, it will not show that certain Popup/Mat.
This cookie is unique to the email apps and will display in your browser cookie list like this:
The __smSubscribed cookie is set when a visitor subscribes via any of the List Builder, Welcome Mat, Scroll Box, or Smart Bars they are shown on your website. If you have any of your Popups/Mats set to “Not Show To Users Who Already Subscribed”, and Sumo detects this cookie in the visitors browser, it will not show that certain Popup/Mat.
The __smUser cookie is set when you login to Sumo on your website and the cookie value is your User ID.
The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not.
The __smDashView cookie restores the same tab you were last in when you go back into the “Dashboard” app. For example, if you close the Dashboard app while in the “Subscriber Stats” tab, the next time you open the app, the cookie will allow the app to be opened in the exact tab you were last in.
EXPERIMENT_ID refers to the ID of the test, and GOAL_ID refers to the ID of the goal. The _uuid cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a more refined manner. If you have a test running on multiple domains, you will notice test-specific UUID values. In the _combi cookie, the Control always has the value of 1, Variation #1 always has the value of 2, Variation #2 has the value of 3, and so on.
The GOAL_ID cookie is generated when a goal is created.
The test_cookie is a temporary session cookie generated to detect if the cookies are enabled on the user browser or not.
The _combi cookie is generated when users reach a particular combination. This cookie ensures that users see the same variation that they saw on their previous visit to the page.
The _exclude cookie is generated when a user is excluded from a test.
The _split cookie is generated during a Split URL test.
The _opt_s cookie detects if the user is new or returning to a particular test.
The _opt_out cookie indicates that the visitor is not part of the test. This cookie is valid for 10 years.
Other targeting cookies
We may use other cookies to target and re-target visitors to our websites with digital advertising that is most relevant to the user. These cookies are also used to limit the number of times you see an advert or particular content, as well as help measure the effectiveness of an advertising or marketing campaign. Using existing cookies from many sites already on your computer, we partner with 3rd party companies to deliver advertising to specific computers. For more information about digital advertising visit AdChoices at: www.youradchoices.com.
Social media cookies
These cookies allow users to share our websites on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the social media provider for how their cookies work.
These cookies collect information on how users use our websites to help us improve areas such as navigation and fix technical issues or errors. For example, we use these cookies to help us understand how you arrive at our website, browse or use our website, and highlight areas where we can improve our website.
These cookies help us customize our website content based on a user’s preferences. They remember the user’s choices such as identifying the user as a particular investor type (Retail, Professional, or Institutional), their language, the country pages visited, and any changes the user makes to text size or other parts of our website pages. The information these cookies collect may be anonymized and they cannot track browsing activity on other websites.
These cookies are essential for parts of our website to operate. They enable users to move around our website and allow us to recognize a user within our website so that we can provide them with service they asked for such as remembering the user’s sign-in details.
You can find more information about cookies, behavioral advertising, and online privacy at www.allaboutcookies.org or www.youronlinechoices.eu.
7.3 How do I reject cookies?
If you do not want to be tracked by Google Analytics cookies, you can opt-out by installing a browser plug-in here: https://tools.google.com/dlpage/gaoptout/.
At any time, you can prevent cookies from being set on your browser. For instructions on how to block, delete, or disable any cookies, please consult your browser’s ‘Help’ or ‘Support’ section. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our website.
Please consult the following links for information on cookie management and blocking according to your browser:
You can also find more information and manage cookie storage at www.youronlinechoices.eu.
7.4 Do Not Track functionality
Flex’s website does not have the capability to interpret or apply “Do not Track” signals sent by web browsers. Third-parties, other than our service providers (such as our brand website analytics providers), do not have authorization from us to track which websites you visited prior to and after visiting our websites. That said, we cannot control all third-party tracking and there may be some third-party tracking over time and across third-party websites that occurs without our knowledge or consent.
Flex and all its group companies listed below will have access to information on individuals covered by this Notice. You may print a copy of this Notice by selecting the “Print” button in your web browser.
Questions or comments regarding this Privacy Notice, or requests to exercise your rights under it, are welcomed and should be addressed to our Global Business Services (GBS) team or our Global Data Privacy Officer through the following means:
Email address: firstname.lastname@example.org
Contact number: 1-866-772-7470
Email address: email@example.com