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Aftermarket returns and repair
Manage product service and lifecycle needs
Our manufacturing responsibility extends the entire product lifecycle - initial product purchase, its usable life and ultimately the recovery and recycling of materials.
We provide a comprehensive suite of returns, global service and repair options to maintain product performance and satisfy customer expectations. Our service centers leverage process and technical expertise to design the optimal service solutions for service, sustainability and cost.
The world is moving from linear consumption models to circular economies. We have developed a robust circular ecosystem in which we measure the carbon footprint impact of a product’s lifecycle: from product design through repair and ultimately recovery and reuse of products and materials.
Returns management
An effective returns and screening process is critical to recovering value from returned products across enterprise, retail and consumer channels.
We provide a range of solutions to enhance the customer experience and returns visibility while maximizing value recovery. Our services include managing the customer return process, returns logistics to the receipt and screening of product. Our expertise in asset recovery supports take-back programs with zero-landfill initiatives.
Repair and refurbish
Repair and refurbishment have become important customer service and sustainability pillars for many brands. It allows companies to maintain products and prolong their lifecycle.
With configurable and scalable operations globally, we provide high quality technical repair and refurbishment services - tailored to meet specific lead time, service and cost objectives. Our repair and refurbishment services are continually refined based on product and service process insights.
Recovery and reuse
Many companies recognize the intrinsic value remaining within products at end of life.
Our IP calculators enable value recovery and carbon footprint reduction outcomes. Extracting valuable metals and components and enabling product re-use also provide new revenue streams. They also contribute to a zero-landfill strategy for company products.
We provide parts harvesting services across our sites - and are connected to a global network of recovery partners.
Visibility and insights
At every stage of the supply chain, our systems provide visibility and audit trails into product status.
This discernment supports quality and customer processes - and also provides the analytical basis for continuous process and service improvement insights.
We also provide closed loop feedback for product design and manufacturing.
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